Your purchase is eligible for exchange only if it meets the following conditions:
- An incorrect size or product has been delivered to you i.e. the product does not match the item in the order confirmation email
- If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
- Any accessories like boxers, Jewellery, Bags are not applicable for exchange.
- If your purchase meets our return criteria stated above, please contact our care team within 14 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
You may contact us via email at firstname.lastname@example.org or call our customer care at +91 8588000150 / +91 8588000151 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.Please note that international orders are not eligible for returns.
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or chat online with us.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
1. Contact us to schedule a reverse pickup.
2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
3. You can then use the credit note to place a new order and choose the correct size.
Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.
- Once our team conducts a quality check at our warehouse, we will offer you a credit note.
- We offer credit notes only.
- If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
- The credit note will be valid for a year from the date of issuance, and can be redeemed both online or at any of our stores.
- Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
- Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
- Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
- We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased.
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
- House and Home products can be returned only in case of a genuine quality defect.
- International orders are not eligible for exchanges or returns.